Legal
Help Centre
- Operator
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The questions people actually ask. If your answer is not here, write to support@twinbat.com — and for anything involving your safety or someone else's, use the in-app report rather than email, so the relevant identifiers reach the moderator with it.
What Twinbat is
- Is Twinbat a dating app?
- Twinbat supports relationship discovery, but it is broader than dating. Adults can choose friendship, professional connections, mentorship and Circles. You control which modes are enabled.
- Is Twinbat an astrology app?
- Astro Resonance is one optional part of Twinbat. The service also uses personality, interests, values, goals, preferences and permitted behaviour. Astrology-based outputs are reflective and do not guarantee outcomes.
The three scores
- What is Twin Similarity?
- Twin Similarity measures alignment across profile factors such as personality, interests, values, communication and preferences. It is separate from interaction potential and from astrology.
- What is Connection Potential?
- Connection Potential estimates how promising an interaction may be within a selected intent, using goals, boundaries, context and relevant signals. It cannot predict another person’s conduct.
- What is Astro Resonance?
- Astro Resonance is a rules-based comparison derived from the birth data both people choose to provide. It is offered for personal reflection, not as scientific proof or destiny.
- Why did my score change?
- A score can change when you or the other person updates profile data, consent, intent or birth inputs, or when we release an approved calculation version. Open Why this score to see the last calculation time and the version it used.
- Does a high score mean someone is safe?
- No. Scores and verification signals do not replace judgement, consent or safety precautions. Use reporting and blocking if anything feels wrong. See the Safety Centre.
Birth details
- What if I do not know my birth time?
- Select I do not know my exact birth time. Twinbat will omit or lower confidence for time-dependent factors and will not guess a time.
- Can other people see my birth details?
- Exact birth time and exact birth place are private by default. Review your visibility controls before sharing any birth information.
Safety and moderation
- How do I block someone?
- Open the person’s profile or conversation, select the menu, choose Block and confirm. That account will no longer be able to contact you through that profile.
- How do I report content or a user?
- Select Report on the profile, post, message or Circle. Choose the reason, add relevant detail and submit. You can block the account at the same time.
- Can Twinbat be used by minors?
- No. Twinbat is limited to adults aged 18 and over. Report a suspected minor account immediately — see our Child Safety Standards.
- How do I manage AI memory?
- Go to Settings › AI memory. Review what Twinbat has kept, delete any single item, clear everything, or switch off future learning.
Billing and your account
- How do I cancel a subscription?
- Cancel through the platform you subscribed with. Apple subscriptions are managed in Apple account settings, Google Play subscriptions in Google Play, and web subscriptions in Twinbat billing settings.
- Does deleting the app cancel my subscription?
- No. Uninstalling Twinbat does not cancel a subscription, and neither does deleting your account. Cancel through the billing platform first.
- How do I request a refund?
- Identify the purchase channel on your receipt. Apple requests go through reportaproblem.apple.com. Google Play requests use Google’s process or support@twinbat.com. Web purchases go to the same address within the window set out in the Refund Policy.
- How do I delete my account?
- Use Settings › Account › Delete Account. If you cannot get into the app, use the account deletion page.
- Can I recover a deleted account?
- You can cancel a deletion request by signing in within 7 days. After that, recovery may not be possible.
Questions about this policy
Write to privacy@twinbat.com. If you are in the EU or UK you may also contact our data protection representative at the same address, and you have the right to lodge a complaint with your local supervisory authority.